Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at recklesscatofficial@gmail.com

Payment

We accept Visa, Mastercard, and American Express debit and credit cards. We also accept payments through PayPal, Apple Pay, and Google Pay.

Yes, you do not need to pay any additional tax or fees. What you see is what you get!

Yes, recklesscat.com uses industry-standard SSL encryption to protect your details. We do not store any of your credit card details in our system. Any sensitive information such as your name, address and card details are encoded so they can only be read on the secure servers. 

If you’re using a computer, please refer to the steps below:

  1. Add the item(s) you wish to purchase in your cart.
  2. Click on the “VIEW CART” button.
  3. Review your order. Once completed, click on the “CHECKOUT” button.
  4. On the customer information page, enter your coupon code in the designated box and click “APPLY”.
  5. You should see the new order total once the code has been applied.

If you’re using your mobile phone or a device with a small screen, please follow the steps below:

  1. Add the item(s) you wish to purchase in your cart.
  2. Click on the “VIEW CART” button.
  3. Review your order. Once completed, click on the “CHECKOUT” button.
  4. Click on “SHOW ORDER SUMMARY” to see the designated coupon code box.
  5. Enter your coupon code in the box and click on the “->” button.
  6. You should see the new order total once the code has been applied.

Once you’ve placed your order, you will receive an order confirmation email or text message containing your order number. If you still can’t find your order number, please feel free to reach out to our Customer Support team via our contact page.

Returns

Every Reckless Cat products (except those purchased during limited-time sales events) comes with a 30-day money-back guarantee.

If our products doesn’t work for you for any reason, you’re 100% covered — simply reach out to our customer support team via our contact page and let them know why the product didn’t work for you. They will provide you with return instructions and once we’ve received the item back in good condition and its original packaging, we’ll provide you with a full refund for the item you purchased.

If you’ve paid for shipping, please be advised that we won’t be able to refund the shipping fee as the payment goes directly to our shipping partners. Please also note that all products purchased via limited-time sales events (Black Friday, clearance, etc.) are considered final and are not eligible for returns or exchanges.

Where Is My Refund?

We aim to process refunds within three days of an item being returned to us. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to ten working days after posting the item back to us before getting in touch about your refund. We’ll contact you by email to let you know when your refund has been processed.

Can I make changes or cancel my order after ordering?

Our fulfillment team tries to process orders as quickly as possible. In most cases, we can no longer make changes or cancel an order after it has been placed. However, if your order requires changing and you catch us before your order is shipped, our Customer Support team may still be able to cancel/change it for you. Please contact them via the contact page.

Shipping

Reckless Cat ships anywhere in the world. Standard insured shipping starts at $9.95 and it is free for orders over $49. Please be advised that for the standard shipping option, your local post would usually be in charge of the actual delivery.

Where do you ship from?

We ship from the USA and Asia warehouse to worldwide! In order for us to do so without any hiccups, please make sure that all of your checkout information is entered correctly.

We offer free insured shipping for all orders over $49. Order processing takes 1-3 business days before shipment. Once your item/s is dispatched, the estimated delivery time is:

- USA: 7-14 business days
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UK: 7-14 business days
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Australia: 7-14 business days
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Canada: 7-14 business days
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Europe: 7-14 business days
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Rest of world: 14-20 business days

We offer competitive Priority Shipping for both domestic (contiguous states only) and international orders. Rates depend on the actual weight of the entire order. Please select “Priority Shipping” at checkout to get an estimate. 

Please be advised that priority shipping isn’t available to PO box addresses.

The easiest and fastest way to locate your package is to use the tracking link or number sent to you after your purchase.

If you wish to get more information regarding the delivery status of your order, we recommend reaching out to the shipping carrier directly. They have access to the delivery status of your order so they could assist you better. Please use the tracking number associated to your order when inquiring about your package.

It rarely happens, but if the courier couldn’t assist you, please don’t hesitate to get in touch with our Customer Support team via our contact page so they could help you with your concern.

What if my order is lost in transit?

If you think your order has been delayed or lost in the post please Contact Us and we will start an investigation with the courier. Unfortunately, we cannot resend your order or refund you until the courier has concluded the investigation. We will keep you informed and will be in touch once the investigation has finished. 

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